Client Service Guide
Bespoke Travel, Built Around You
Discovery is complimentary. Every journey begins with a conversation.
We are a bespoke travel consultancy for clients who value access, taste and time. We design and manage travel, from a single hotel stay to month-long multi-destination journeys, through a network of hotels, operators and venues built over years of partnership. That network translates directly into upgrades, credits and experiences the open market cannot offer. We do not present options. We present a recommendation, chosen because it fits you — not because it fits most people.
Why ZOMA
Three commitments
Access
We work with a network of hotels, operators and venues built on long-standing relationships. Our clients receive upgrades, credits and experiences that direct booking cannot provide, at no extra cost.
Curation
We do not present options. We present recommendations. Nothing generic. Nothing approximate.
Continuity
We get to know you over time. Your curator. All year. Most clients don't leave.
How we work
A quiet, considered process
Discovery
A complimentary call to understand your style, preferences and what you want from this trip or relationship.
Curation
We research across properties, logistics, access and timing, then return with a focused proposal.
Booking
Once approved, we handle everything. Reservations confirmed, suppliers briefed, documents prepared.
Pre-Departure
We brief you before you leave: itinerary, contacts and everything confirmed.
On-Trip Support
We remain reachable throughout. If anything needs adjusting, we handle it.
Investment
Services & Fees
We work exclusively with our preferred partner network. Where we book hotels and suppliers on your behalf, we earn a trade commission. This never affects the price you pay — it always comes with client benefits: upgrades, credits, breakfast and preferred status that direct booking cannot offer. Discovery is always complimentary.
Hotel & Accommodation
Single property booking
You know the property · We handle booking, upgrades & amenities
No fee
Hotel search & curation
Research, shortlist & booking for one destination · Included if Trip Design is engaged
$250
Trip Design
Per travel day
Minimum $250 · Covers all destinations within the trip
$85 / day
Revisions
Two rounds included · Significant scope changes quoted separately
2 incl.
Additional consultation
$85 / hr
Departure within 60 days
+25% on planning fee
Departure within 30 days
+50% on planning fee
Special Access & Sourcing
Starting at
Sold-out hotels · Private villas in peak season · Major events & marquee access · Exclusive private experiences
$500
Full-Service Arrangements
Private jet & helicopter charter
ON REQUEST
Yacht charter & sailing
ON REQUEST
Private transfers & ground transport
ON REQUEST
VIP airport meet & greet
ON REQUEST
Private guides & excursions
ON REQUEST
Restaurant reservations
ON REQUEST
Event & occasion planning
ON REQUEST
Visa support & documentation
ON REQUEST
Annual Concierge
Three tiers · One philosophy
Signature
Per year
Priority planning · Monthly curation · Preferred access
Privé
Per year
Dedicated curator · VIP sourcing · Unlimited trips
Corporate
From
Per year
Multi-traveller · Team travel · Event coordination
Working Together
How to reach us
- contact@zoma.travel
- Response times
- We respond within 24 business hours. For active trips, we are reachable outside standard hours and will always let you know if we are unavailable.
- What we need from you
- Supplier holds can lapse quickly. We flag all deadlines clearly and ask that you respond within 48 hours to hold your booking.
Discovery is complimentary
Begin the conversation
Tell us where you'd like to go - we'll take care of the rest.